Terms of service

Terms of Service

1. About These Terms

Welcome to Silk & Seoul. By accessing this website or placing an order, you agree to these Terms of Service. Please read them before you order.

2. About Us

Silk & Seoul is an Australian retailer of Korean skincare and beauty products, operating online at [your site URL].

3. Products and Pricing

We make every effort to display our products and pricing accurately. Colours may vary slightly depending on your screen. All prices are listed in Australian Dollars (AUD). If GST applies to your order, it will be reflected in the price shown at checkout. We reserve the right to correct pricing errors and to limit order quantities.

4. Orders and Payment

Placing an order is an offer to purchase, which we may accept or decline — for example, in cases of suspected fraud, a pricing error, or a product being out of stock. Payment is processed securely at checkout.

5. Shipping and Fulfilment

We ship to most countries worldwide. Our products are shipped directly by our supplier partners, including suppliers based in South Korea, and delivery times vary significantly by destination — see our Shipping Policy for full details.

6. Cancellations, Returns, and Refunds

You can cancel your order any time before it ships. Once shipped, our Returns & Refunds Policy governs what happens next. Nothing in these Terms limits your rights under the Australian Consumer Law, or any other non-excludable consumer rights under the law of your country of residence.

7. Intellectual Property

All content on this site — text, images, logos, and design — belongs to Silk & Seoul or is used with permission, and may not be copied or reused without our consent.

8. Limitation of Liability

To the extent permitted by law, Silk & Seoul is not liable for indirect or consequential loss arising from use of this website or our products. Nothing in this section limits any consumer guarantee under the Australian Consumer Law that cannot lawfully be excluded.

9. Changes to These Terms

We may update these Terms from time to time. Changes take effect once posted on this page.

10. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

11. Contact Us

Questions about these Terms? Reach us at silkandseoulau@gmail.com.